After your Evie purchase, our team will send you a confirmation email.
The 13-digit code* in that email is your order number.
*Please save this email and number for your records.
Didn't receive a confirmation email after purchase?
- Please reach out to our Evie Care Team at support@eviering.com for assistance. In your outreach, please provide the email address associated with your order, date of purchase, a description of the product(s) purchased, and your shipping address.
I received my Evie product as a gift. How can I locate the order number?
- The order number is located in the confirmation email we send after purchase. If the email address associated with the order is the purchaser's and not yours, please kindly request that the purchaser share the 13-digit number with you. This is needed to validate any potential exchanges, returns, or warranty claims.