Once paired, your Evie Ring should automatically connect to your device's Evie Ring App. This is as long as your Evie Ring's battery is sufficiently charged and the two devices are within a reasonable range.
If your Evie Ring is having trouble connecting to the companion app, please ensure the following:
- Place your Evie Ring in its charging case. Confirm the LEDs inside the ring are blinking green.
- Ensure your Evie Ring and device are within 3 feet of each other.
- Ensure your device is sufficiently charged.
Still having difficulties? Here are a few steps to try:
- Restart your device.
- Delete your Evie Ring App from your device, and then reinstall it. Note your Evie profile's password before deleting the companion app so that you can log back in successfully!
If none of the steps above work, please reach out to the Evie Care Team at support@eviering.com.
To have the best possible experience, the companion app needs to be connected to the internet. If you lose connection or turn on airplane mode, some of your data may not be shown, but it is still saved on your Evie Ring. When you reconnect, this data will populate within the companion app.